Telephones have changed a lot over the years. Before the first mobile phones (or cell phones) were invented over thirty years ago, nearly everyone used phones connected to telephone lines. These lines ran to telephone exchanges in which calls were connected through a switchboard. These landline phones are still being used in some places, but most people now use mobile phones or smartphones. These phones send signals through the air rather than through physical telephone lines. The most advanced phones are called smartphones. These are like small computers with many functions besides making telephone calls. You can send text messages, take and send photos, record and play audio and video files, connect to the internet, and do much more. Even though telephone technology has changed a lot over the years, the language and vocabulary used when making a call has remained mostly the same.
How may I be of help - This is a formal phrase used to show politeness. It means 'Can I help you?'
calling - telephoning
out of the office - not in the office
take a message - to write down a message from the caller
urgent - very important
delivery - the bringing of goods to a client
mentioned - said
resolved - taken care of
as quickly as possible - in the fastest manner, ASAP
shipment - delivery, the bringing of goods to a client
assured - certainty that something is true or will happen
pleased - happy
delayed -not be able to do something on time
looks like - seems
staff meeting - a meeting of employees
lasts - to take time
schedule - future appointments
How may I be of help - This is a formal phrase used to show politeness. It means 'Can I help you?'.