The purpose of this step is to identify, test and implement a solution to the problem; in part or in whole. This depends on the situation. Identify creative solutions to eliminate the key root causes in order to fix and prevent process problems. Use brainstorming or techniques like Six Thinking Hats and Random Word . Some projects can utilize complex analysis tools like DOE ( Design of Experiments ), but try to focus on obvious solutions if these are apparent. However, the purpose of this step can also be to find solutions without implementing them.
In the preceding example, if the university website in its entirety is defined as the target for evaluation, then all of the depicted areas are within the scope of the evaluation. This includes any aggregated and embedded content such as maps of the campus, forms for online payments, and discussion boards, including when such parts originate from third-party sources. If only a specific website area, such as the "Courseware Application", is defined as the target for evaluation then all the parts of this area are within the scope of the evaluation. In this case, the scope of evaluation would include all depicted courses, as well as the individual web pages that are common to all areas of the university. See also the definition for Common Web Pages .